Shipping & Returns

PrimeWeld ships to all 50 U.S. states, Washington, D.C., U.S. territories, Minor Outlying Islands, and APO/FPO addresses. Free standard shipping is available within the 48 contiguous United States.

All orders ship from our fulfillment center in Blackwood, New Jersey.

Order Processing

• Orders are processed Monday–Friday, excluding holidays.
• Orders received by 1:30 p.m. ET typically ship the same business day.
• Orders placed on weekends or holidays will be processed the next business day.
• Ground delivery is available Monday–Saturday.
• 2-Day and Next Day delivery are available Monday–Friday.

Estimated Delivery Times

50 U.S. States & Washington, D.C.

• Ground: 2–7 business days from ship date
• Alaska & Hawaii Ground: 5–9 business days from ship date
• 2-Day: 2 business days from ship date
• Next Day: 1 business day from ship date

U.S. Territories, Minor Outlying Islands & APO/FPO Addresses

• USPS Priority International: 6–10 business days from ship date
• UPS Express: 6–10 business days from ship date

P.O. Boxes

PrimeWeld does not ship welding machines to P.O. boxes.

Yes. PrimeWeld ships internationally to locations serviced by UPS.

International orders placed through our U.S. website ship from our U.S. fulfillment center via UPS Express. Most orders arrive within 2–7 business days, although delivery may take longer due to customs processing.

Orders shipping to Canada may be sent via UPS, USPS, or FedEx, with typical transit times of 2–7 business days.

Please note that international customers are responsible for any applicable duties, taxes, customs fees, or other import charges.

Shipping costs are calculated based on your delivery address and selected shipping method. Available shipping options and their costs will be displayed at checkout before you place your order.

PrimeWeld offers free standard shipping within the 48 contiguous United States. Additional charges may apply for expedited shipping and destinations outside the contiguous U.S.

PrimeWeld ships to all 50 U.S. states, Washington, D.C., U.S. territories, and APO/FPO addresses.

We also ship internationally to locations serviced by UPS. Delivery options and availability may vary by destination.

Yes. PrimeWeld can ship smaller items to P.O. boxes and APO/FPO/DPO addresses via USPS.

Larger items, including some welding machines, may exceed USPS size or weight limits and must be shipped via UPS. In those cases, a physical delivery address is required.

Orders placed by 1:30 p.m. ET Monday–Friday typically ship the same business day. Orders placed after 1:30 p.m. ET will typically ship the next business day.

Orders placed on weekends or holidays will be processed the next business day.

Delivery time depends on the shipping method selected at checkout and your destination.

For most U.S. orders, standard ground shipping takes 2–7 business days from the ship date. Expedited 2-Day and Next Day shipping options are also available for eligible orders and destinations.

Orders received by 1:30 p.m. ET Monday–Friday typically ship the same business day, excluding holidays.

PrimeWeld accepts returns within 90 days of delivery, and eligible items may be new or lightly used.

To qualify for a return:

• All original parts, accessories, and components must be included.
• Original packaging should be used whenever possible.
• The item must be securely packaged to prevent damage during return shipping.
• Returned items are inspected and must not show damage from misuse, modification, improper handling, or inadequate return packaging.

Return shipping is free for approved returns. Contact our U.S.-based customer support team at 856-500-2000 or info@primeweld.com to request a return authorization and prepaid shipping label. Please do not send a return without authorization, as unauthorized returns may be refused.

Once your return is received and inspected, approved refunds are issued to the original payment method within 48 hours. Your bank or card issuer may take additional time to post the refund.

Gift cards and items that are missing original parts or accessories, or that have been damaged through misuse, modification, improper handling, or return shipping, are not eligible for return.

Need to make an exchange? Exchanges are also accepted. If your item arrives defective or damaged, contact our support team and we'll help coordinate the exchange.

If you need to cancel or change your order, contact us as soon as possible. Our fulfillment team begins processing orders quickly, so we cannot guarantee that changes or cancellations can be made once an order has been placed.

Before submitting your order, please double-check your items and shipping address for accuracy.

For the fastest assistance with an order change or cancellation, call our U.S.-based customer support team at 856-500-2000.

If you ordered the wrong product, contact us as soon as possible. If your order hasn’t shipped yet, our customer support team may be able to help correct it before it leaves our fulfillment center.

If your order has already shipped, you can take advantage of PrimeWeld’s 90-day return policy to return or exchange the item for the product you intended to order.

Call us at 856-500-2000 or email info@primeweld.com for help.

If you entered the wrong shipping address, contact us as soon as possible. If your order has not yet shipped, our customer support team may be able to update the address before it leaves our fulfillment center.

Once a package is in transit, address changes may sometimes be possible, but cannot be guaranteed. PrimeWeld can only guarantee delivery to the shipping address provided when the order was placed.

For the fastest assistance, call us at 856-500-2000.

If your order was successfully accepted, no action is needed. This means your payment was approved using the billing information provided.

You do not need to contact PrimeWeld to update the billing address after your order has been placed.

Once your order ships, you’ll receive a shipping confirmation email with your tracking number, shipping carrier, and a link to track your delivery.

If you use Gmail and don’t see the email in your inbox, check your Promotions or Spam folder, as PrimeWeld emails may occasionally be filtered there.

Once your order ships, you’ll receive a shipping confirmation email with your tracking number, shipping carrier, and a link to track your delivery.

If you need help locating or tracking your order, contact our U.S.-based customer support team at 856-500-2000 or info@primeweld.com. We’ll be happy to help.

If your package appears to be lost or you’re having trouble locating it, contact our customer support team and we’ll help investigate the shipment.

Call us at 856-500-2000 or email info@primeweld.com for assistance. Having your order number and tracking information available will help us assist you more quickly.

If your product arrives damaged, contact our customer support team as soon as possible so we can help make it right.

Call us at 856-500-2000 or email info@primeweld.com. If possible, have your order number and photos of the damage available so our team can assist you more quickly.