General Questions

PrimeWeld products are backed by a 3-year warranty covering defects in materials and workmanship, beginning on the original date of purchase.

For customers in the continental U.S., Canada, and Mexico, covered warranty service includes parts, labor, and shipping to and from PrimeWeld in New Jersey.

What’s covered

• Defects in materials or workmanship
• Parts and labor for covered repairs
• Repair or replacement of covered components at PrimeWeld’s discretion

What’s not covered

• Consumables, unless determined to be defective
• Damage caused by abuse, neglect, improper installation, improper care, abnormal operation, or lack of maintenance

Warranty transfers

The warranty may be transferred to a second owner. Contact PrimeWeld to complete the warranty transfer.

International customers

The 3-year warranty still applies to customers outside the continental U.S., Canada, and Mexico. Free warranty shipping is not included; however, PrimeWeld will provide covered replacement parts at no cost during the warranty period.

Proof of purchase may be required for warranty service. If you have a warranty question or need assistance, contact PrimeWeld at 856-500-2000 or info@primeweld.com.

If a product is out of stock, visit the product page and sign up for the waitlist. We’ll send you an email as soon as the product is back in stock and available to order.

Yes. PrimeWeld offers a variety of accessories, replacement parts, and consumables for our welding machines and plasma cutters.

Browse our Accessories and Consumables collections to find compatible items for your machine.

If you’re not sure which part or accessory you need, contact our customer support team and we’ll be happy to help you find the right one.

No. You can purchase accessories from other retailers as long as they are compatible with your PrimeWeld model and torch size.

Keep in mind that PrimeWeld cannot guarantee the fit, quality, or performance of third-party accessories. If you’re unsure whether an accessory is compatible with your machine, contact our customer support team and we’ll be happy to help.